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December 17, 2008

Travel websites usher in new era of guest reviews - Hotel & Motel Management

Travel websites usher in new era of guest reviews - Hotel & Motel Management.

CONVERSATION

The age of the customer comment card has passed.Today, hotel guests have the endless expanse of the Internet on which to write their rants and raves about properties around the world.

The playing field has been leveled for everyone, from the ubiquitous brand giants to the smallest independents, as they each battle the same monster: online customer reviews and their effects.


Posted by djvallauri at 09:11:00 PM in Social Networking

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