130 posts categorized "Travel"

February 07, 2012

Lodging Interactive, CoMMingle Adds Google+ Service to Enhance Hotels' Social Media Strategies

The social media universe no longer rests solely with Facebook, Twitter, LinkedIn and YouTube. Today Google+ is quickly becoming an important Internet marketing player. Lodging Interactive, a social media marketing agency exclusively servicing the hospitality industry, and its subsidiary CoMMingle, a social media consultancy, is now offering a turnkey service for creating and professionally managing Google+ Business Pages.

According to Ancestry.com and FamilyLink.com Founder Paul Allen in his Google+ blog, the Google+ network will hit 400 million users by the end of 2012. Facebook currently has more than 800 million users. Google+ is adding 625,000 new users per day or 20 million per month on average.

"Social networking continues to be the least expensive way for hotels to market their brand, engage guests and build loyalty," said D.J. Vallauri, Lodging Interactive and CoMMingle Founder and President. "Taking advantage of all social media channels is critical. Today, only a few hotel companies have expanded their inner circles outside of Facebook to include Google+. Failure to do so can be detrimental in the long term."

Google+ Business Pages are socially enabled and allow members (hotels) to organize people (guests) into social groups referred to as "Circles." Then, hoteliers engage with their own circles of potential guests and build larger circles through social networking and marketing.

"We understand how difficult it can be to keep up with this rapidly accelerating social media scene," Vallauri said. "As such, we are offering to leverage all the opportunities available from Google+ to engage with guests on a hotel's behalf so the likelihood of their content will be picked up on travel related searches."

Vallauri explained that Google considers Google+ 1's ("likes") as social signals within its Search Engine Results Pages (SERPs). As the Google+ network continues to grow, the weight applied to +1's will receive more consideration, and the hotels with the most +1's will reinforce their search engine rankings.

Here's how it works:
Lodging Interactive will create a Google+ Business Page on behalf of its customers. Then, CoMMingle takes over. CoMMingle's fully managed social media marketing service ensures that each hotel is properly positioned on Google+ where potential and past guests "commingle" to discuss their destination, including the hotel. As an extension of a hotel's marketing department, CoMMingle takes a pro-active role in managing each hotel's online presence and communications to not only Google+, but to all social media networking communities.

"Lodging Interactive and CoMMingle work side by side to ensure maximum social media exposure for our customers," Vallauri said. "Think of us as a dating service. Lodging Interactive makes each hotel look good and lets travelers know that they are 'available.' Then it's CoMMingle's job to keep the conversation flowing and continually fill the date card. The more content created by Lodging Interactive and CoMMingle, the wider a hotel's social media circles expand. The end result is better exposure on Google and a much stronger overall social media strategy."

February 01, 2012

Report says hotels lose out with merchant sales on the Web - Travel Weekly

When U.S. hotels distribute rooms through online travel agencies (OTAs) in merchant sales, they give up twice as much in lost revenue as they pay out in commissions on standard agency sales, according to a new research report from Smith Travel Research (STR) and the American Hotel & Lodging Association (AH&LA). 

The report, presented at the Americas Lodging Investment Summit (ALIS) here last week, both reflects and supports hoteliers’ efforts to rein in digital distribution costs with initiatives such as the new RoomKey.com booking site. 

U.S. hotel owners collectively discounted their rooms to OTAs by about $2.7 billion, up from about $2.4 billion in 2009 and more than double the $1.3 billion in commissions paid to travel agents through GDSs, according to the 214-page report. 

via www.travelweekly.com

November 14, 2011

Hotels Collect Guest Reviews From Facebook

Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, announced today the integration of its Guest Review System with Facebook. The Facebook integration enables hotels to collect and share their guest reviews right from their hotel Facebook pages.

“Our Guest Review System continues to gain momentum with hotels, restaurants, and spas since our launch only 3 weeks ago,” said Mr. DJ Vallauri, Lodging Interactive’s Founder & President. “And now with the integration into Facebook hotel pages, hotels have an opportunity to collect and share their guest reviews to over 800 million Facebook users.”

The Guest Review System is an online service that enables hospitality companies to collect, manage and share guest reviews on their own websites. As a result, consumers no longer need to visit third-party review sites to read reviews or to leave their own reviews.

“The Guest Review System is integrated into our Facebook page and it’s a great way for consumers to have instant access to our guest reviews and ratings. Also past guests can share their own reviews via our Facebook page,” said Mr. Ed Reagoso, General Manager of The Grand Wilshire Hotel in West Orange, NJ. “The Guest Review Service allows me to validate all reviews for authenticity and I receive real-time alert messages every time a review is made.”

 

Another benefit of the Guest Review System is that it allows hotel management to respond to guest reviews, which often helps consumers make informed choices. “Nowadays, every hotel should routinely monitor online reviews closely,” added Mr. Vallauri. “This makes our Guest Review System increasingly valuable because it allows management to control online reviews and post responses as needed”.

The Guest Review System is a low cost, turnkey system for any hotel seeking the ability to control its own guest reviews. “There is no programming required and hotels can be up and running in just minutes,” said Mr. Vallauri. “It’s very easy to use and we even offer a free trial with no long-term agreements, hotels can cancel anytime.”

More Information: www.GuestReviewSystem.com

October 19, 2011

HotelCast 2.0. NEW! - Guest Review System, Google Flights and Groupon Travel

This Lodging Interactive Podcast has got the scoop on the new Guest Review System that allows properties to gather and post guest reviews directly to their website.  Is Groupon Travel a good deal for properties or consumers?? 

Lodging Interactive does the research, you get the news on Google Flights...really cool stuff!  And, while protecting your high school reputation was important...Protecting your property's reputation right now is crucial.  Commingle is an ace in the hole you cannot be without.   New technology that effects you!  The hottest 10 minutes in the hospitality business is right here at HotelCast 2.0.


 >> Click Here to Listen to Lodging Interactive Fall HotelCast 2.0 podcast <<

October 11, 2011

New Guest Review System For Hospitality - Industry First

Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced the introduction of its Guest Review System designed for hotels, restaurants and spas. The Guest Review System enables hospitality companies to manage and display consumer reviews on their own websites and blogs.

"The time has come for hotels to take control of their guest reviews and to stop sending potential guests to third party review websites where they may never return or worse, book a competitor’s property,” said Mr. DJ Vallauri, Lodging Interactive's Founder & President. “Market research continues to support the fact that over 75% of online travel buyers will consider consumer reviews prior to making their online travel purchase. This trend is not going away and hoteliers have told us they need more control over the guest review process.”

 

Guest Review System

 

The Guest Review System is a web based review management system that empowers hotels to collect their own guest reviews and post management responses on their websites. The Guest Review System lets consumers post their comments and score their hotel experiences based on service attributes. Additionally, consumers can share their guest reviews on their Facebook wall and their network of friends. Hotels are notified in real-time of new guest reviews and have the ability to validate guest stay information before reviews are posted on their website.

“We all continue to read about the authenticity of many of the guest reviews on the third party review websites. The New York Times recently reported on individuals and offshore companies established to post fake reviews…in some cases negative reviews about competitors, it’s just getting out of hand,” added Mr. Vallauri. “Our Guest Review System gives back the control to the hotelier where they can validate a guest’s authenticity before the comment is posted on their website.”

"Our Guest Review System is a low cost turn-key system any hotel can use to manage their guest reviews. There is no programming required and hotels can be up and running in 10 minutes,” added Mr. Vallauri. “We offer a free trial and there is no contract to sign and hotels can cancel anytime.”

October 03, 2011

Lodging Interactive To Unveil New Guest Response System

   Revolutionary New System Empower Hotels To Collect & Manage Their Own Guest Reviews

 Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced it is planning to introduce a hospitality focused guest review system on Tuesday, October 11, 2011.

“It is time for hotels, restaurants and spa’s to take control of their guest reviews and our Guest Review System will provide the best solution,” said Mr. DJ Vallauri, Lodging Interactive’s Founder & President.  “This changes everything.”

For more information, click the notify me image below:

 

September 21, 2011

Google flight search breaks vow, Expedia says

"Google Inc. is breaking a promise it made to antitrust regulators who approved its purchase of ITA Software Inc. this year by ranking its new flight information service ahead of competitors, according to Expedia Inc.

Google, which introduced its own flight search service Sept. 13, “excludes any link to online travel agencies, which are key options for comparison shopping,’’ according to testimony by Tom Barnett, Expedia’s outside counsel, prepared for delivery today at a Senate Judiciary antitrust subcommittee hearing on Google’s business practices on the Internet."

via boston.com - read full article

August 08, 2011

The Value Of Hotel Guest Reviews By Lodging Interactive

It’s no secret to anyone by now that user generated content (“UGC”) in the form of guest reviews continues to be on the rise.  It seems as if there are new websites popping up everywhere to empower the consumer to provide their perspective as it relates to their experience with your business.  This sharing process is a natural evolution in social media and it is especially important for hoteliers to take it seriously and not “blow it off” as we have seen many do.

According to the recently published PhoCusWright Social Media In Travel 2011: Traffic, Activity & Sentiment report, the volume of posted hotel reviews in the U.S. alone has grown from 880,000 in 2008 to nearly 1.1 million in 2010.  The average number of posted hotel reviews per month, per 100 rooms,  was also up significantly from 2.5 reviews in 2009 to 3.1 in 2010.  Interestingly the report also stated that properties in the one, two and three star categories all saw a significant increase in guest review posts while four and five star properties both saw declines.

Unfortunately some General Managers still believe most negative hotel reviews are “planted” by their competition or posted by disgruntled guests looking for freebies or refunds.  While we have seen much evidence of this on review sites, and some hotels are reportedly banding together to form a class action defamation lawsuit against TripAdvisor, we believe all posted reviews should be dealt with as if 100% sincere; posted guest reviews do effect revenue opportunities for the property.

Studies have shown that 75% of online travel buyers will check at least three reviews sites before booking online.  Now imagine a hotel that doesn’t respond to a negative guest review post which is read by thousands of potential guests.  The revenue impact to the property is real and when you consider the cost involved to initially acquire the interest of that potential guest it is fiscally irresponsible to no respond to negative guest review posts; yet so many hoteliers do not reply.  The PhoCusWright Social Media In Travel 2011: Traffic, Activity & Sentiment report also describes that visitors to Online Travel Agency (“OTA”) hotel review pages are significantly more likely to book on hotel websites, and convert at a rate of 13-14% versus the average hotel conversion of 8-9%.  In support of the report, we have always recommended our clients respond to all guest review posts regardless the comment sentiment being negative or positive.

While there are many tools and services on the market, including our own Chatter Guard Online Reputation Management Services, to help hotels identify and manage their guest review posts, responding to posts is time consuming especially when posting responses on multiple review sites.  Moreover, beyond the overall sentiment scoring, careful focus should be placed on scoring guest review posts based on service attributes to ensure operational improvements are made in the problem areas.  We recommend our clients meet regularly to discuss guest review post areas of concern based on departmental attributes such as housekeeping, food & beverage, staff, etc.  Hoteliers should make the most of guest review posts to improve their overall service levels.

July 31, 2011

Find the perfect hotel with the Hotel Finder experiment

From Google - Inside Search The Official Google Blog:

"Finding the right hotel can make or break your vacation, so with this in mind, we’re introducing Hotel Finder, a new experimental search tool specifically designed to help you find that perfect hotel. Google Hotel Finder makes it easy to narrow down the options..."

Read all the details at Google - Inside Search The Official Google Blog

April 21, 2011

Google, TripAdvisor redefine roles in distribution

"Although the most recent changes to the distribution landscape might not directly affect day-to-day operations today, experts say hoteliers should pay close attention as major players in the space are making moves that could shape the future."

Read the full article at www.hospitalitynet.org