The Wilshire Grand Hotel Raving about Lodging Interactive's Guest Review System

The Wilshire Grand Hotel is taking control of its online reputation by implementing the new, web-based Guest Review System from Lodging Interactive. This tool enables The Wilshire Grand Hotel to verify, review and display customer comments directly on its Website, and instantly post management responses to comments for better hotel-to-guest communications and heightened customer-relationship management.

Lodging Interactive is an interactive and social media marketing agency exclusively servicing the hospitality industry. The company's Guest Review System posts traveler's comments and scores their hotel experiences based on service attributes. Hotel managers receive real-time alerts advising when pending guest reviews pop up, eliminating delays in addressing concerns and turning potential problems into new opportunities.

"I'm a big believer in soliciting guest reviews, but unfortunately, due to the nature of the Web, there's no real way to validate whether or not a person claiming to be a guest with a bad experience actually stayed at your hotel," said General Manager Ed Reagoso. "The Guest Review System from Lodging Interactive puts a stop to fake reviews posted by competitors or dishonest guests looking for refunds. This not only helps us to maintain our impeccable reputation, but it gives me an opportunity to interact personally with our guests. When travelers take the time to honestly talk about their experience, it should be recognized and rewarded with an immediate reply.

"Thanks to the automated GRS tool, I can personally post responses to comments quickly,"
he said. "Not every hotel review site makes that type of interaction possible. It's not only great customer service, but it gives me the chance to really sell our hotel. Almost daily our reservations agents hear from guests who say they read the reviews on our site and truly appreciate that we took the time to respond. We attribute it all to Lodging Interactive and the excellent training they provide to us as part of their service."

An added benefit of the Guest Review System is that it enables travelers to share their reviews on Facebook with their network of friends. Hotels are notified in real-time of new guest reviews and have the ability to validate guest stay information before reviews are posted on their website.

"Lodging Interactive does an exceptional job for The Wilshire Grand Hotel of optimizing our web presence and providing us with the tools and training we need to truly enhance our guests' experiences and keep them coming back again and again," Reagoso said.

 

 

 

Lodging Interactive Wins Travel Weekly's Magellan & W3 Awards For Excellence

Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced it has won two prestigious industry awards for its work on the Wyndham Garden Hotel New York Time Square South.

“The Travel Weekly Magellan Awards honor the best in travel and acknowledge the outstanding web designers behind it all,” said Mr. DJ Vallauri, Founder & President of Lodging Interactive.  “Our team is honored to, once again, have been bestowed the prestigious Travel Weekly Magellan Award.”

Lodging Interactive was also awarded a W3 Silver Award for design excellence from the International Academy of The Visual Arts. The W³ Awards honors creative excellence on the web, and recognizes the creative and marketing professionals behind award winning sites, marketing programs, and video work created for the web. The W3 Awards received over 3,000 entries from Ad Agencies, Public Relations Firms, Interactive Agencies, In-house creative professionals, Web Designers, Graphic designers and Web Enthusiasts.

Lodging Interactive To Unveil New Guest Response System

   Revolutionary New System Empower Hotels To Collect & Manage Their Own Guest Reviews

 Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced it is planning to introduce a hospitality focused guest review system on Tuesday, October 11, 2011.

“It is time for hotels, restaurants and spa’s to take control of their guest reviews and our Guest Review System will provide the best solution,” said Mr. DJ Vallauri, Lodging Interactive’s Founder & President.  “This changes everything.”

For more information, click the notify me image below:

 

Lodging Interactive Wins Top Honors at 2011 Interactive Media Awards Winning Multiple Design Awards

Lodging Interactive, a leading Internet Marketing Agency exclusively servicing the hospitality industry, today announced that is has been awarded multiple awards of Outstanding Achievement in Website Development by the Interactive Media Awards for its work on the Crowne Plaza Lake Oswego and Wyndham Garden New York City websites.  The honor recognizes that both design and development projects met and surpassed the basic standards of excellence that comprise the web's most professional work.  Both websites were honored specifically for excellence in the Hotel/Resort category.

Read more at LodgingInteractive.com

How Google Views SEO Means Your Website Is Never Done!

"It’s been repeated endlessly and yet the message seems to never get through! A website is not a one time, one-off project just to get to a permanent position of Google PageRank One. Visitor traffic and search engine indexing are constantly changing. SEO is an ongoing process reflecting movement and performance, which constantly modifies website ranking."

Read the full article by Daren Bach at socialmediatoday.com

CoMMingle by Lodging Interactive Introduces Its Social Media Connector Toolbar for Hotels

CoMMingle, the social media marketing division of Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today introduced its Social Media Connector Toolbar for hotels.  The Social Media Connector Toolbar enables hotel websites to ‘pull in’ social media website content maximizing on-site visitor time.

“With the introduction of our CoMMingle Social Media Connector Toolbar properties can now present their social media content and user generated reviews on their own websites maximizing their website visitor retention,” said Mr. DJ Vallauri, Founder & President of Lodging Interactive, CoMMingle’s parent company.

While the CoMMingle Social Media Connector Toolbar can be customized to pull in any website content, the standard configuration includes:

• Hotel’s Trip Advisor user reviews
• Hotel’s Expedia user reviews
• Hotel’s Yelp! user reviews
• Hotel’s Google Places page
• Hotel’s Facebook business page
• Hotel’s Twitter feed
• Hotel’s YouTube videos

 Sample CoMMingle Social Media Connector Toolbar:

 

 

 

Hotel’s Facebook wall posts are presented:

 

 

 

Hotel’s Google Places page information is presented:

 

 

 

 

Hotel’s Expedia user reviews are presented:

 

 

Visit http://www.thewilshiregrandhotel.com/ to view the CoMMingle Social Media Connector Toolbar in a live environment.

 The CoMMingle Social Media Connector Toolbar is a value added service for  CoMMingle clients and is offered at no additional charge.

For more information on how your hotel can benefit from the CoMMingle Social Media Marketing Services, please visit http://www.CoMMingle.me or call us at 877-291-4411.

Search Marketing Service Enables Chain Hotels To Create Optimized Customized Landing Pages For SMERF Markets

 

PARSIPPANY, NJ , October 26, 2010 - Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced the introduction of HotelWebPages.com, an innovative way for hotels to establish customized landing pages to capture business from local demand drivers.

 "HotelWebPages.com is an innovative new service that enables hotels to position themselves to book business from local demand drivers. HotelWebPages.com is especially effective for branded hotels that do not have a website, yet still want to capture business from the Social, Medical, Educational, Religious and Fraternal (SMERF) markets," said Mr. DJ Vallauri, Lodging Interactive's Founder & President. "HotelWebPages.com will take online shoppers users from the hotel's custom landing pages directly into the brand's online booking engine all without the need of a stand-alone website."

With HotelWebPages.com hotels can aggressively market themselves online to capture incremental business from local and regional demand drivers such as:

• Events and conventions
• Local attractions
• Sporting tournaments and amateur travel teams
• Religious events
• Local corporations
• University and college events
• SMERF markets

HotelWebPages.com is a creative search marketing method combining proven Search Engine Optimization (SEO) copy writing expertise and state-of-the-art technology that offers hotels a customized landing page solution that is unmatched in the hospitality industry.

"HotelWebPages.com is not a tool that requires the hoteliers to research demand drives or to write their own content. Rather, with HotelWebPages.com we provide a full "turn-key" custom landing page solution for our clients," added Mr. Vallauri.

HotelWebPages.com key features include:

• Professionally written Search Engine Optimized landing pages
• Google map on every page with the hotel identified on the map
• Check availability reservations links on every page
• Request information links
• Search Engine XML site maps to expedite page indexing
• Ongoing Search Engine submission of all pages
• Monthly hosting services for all pages
• Monthly Search Engine Ranking Reports (SERP) for all pages

The hotelWebPages.com service goes beyond the creation of effective customized landing pages. All custom landing pages are submitted to Google, Yahoo and Bing on an ongoing monthly basis. Additionally, each hotel receives a monthly Search Engine Ranking Position (SERP) report.

HotelWebPages.com example: The Wilshire Grand Hotel’s page for the search term “extended stay hotel rooms northern nj” ranks 21 out of over 600,000 competitive Google listings:

 

"We recently started using the HotelWebPages.com service and have already started to see our custom landing pages appear on Google. The combination of Lodging Interactive's keyword research, search engine optimization expertise and technology really does work for us," stated Ed Reagoso, General Manager of the Wilshire Grand Hotel in West Orange, NJ.

For more information hotels can visit http://www.HotelWebPages.com and can contact Lodging Interactive at 877-291-4411 extension 701.

Lodging Interactive Captures Multiple Web Site Design Awards From Web Marketing Association

PARSIPPANY, NJ , October 18, 2010 - Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced that it has won multiple WebAwards from the Web Marketing Association’s 14th annual WebAwards Competition for Web site development.  More than 2,000 web sites from 45 countries competed in 96 industry categories.

 “We are honored to have been awarded such prestigious awards from the Web Marketing Association for our outstanding design work and are pleased to share these awards with our clients,” stated DJ Vallauri, Lodging Interactive’s Founder and President.

 The competition was judged by a team of independent Internet professionals representing a variety of relevant disciplines of Web site development. Judges included members of the media, advertising executives, site designers, creative directors, corporate marketing executives, content providers and webmasters.

 Lodging Interactive received awards for it’s redesign of:

 

http://www.flatotel.com

 

 

http://www.thewilshiregrandhotel.com/

Lodging Interactive Wins Design Honors at 2010 Travel Weekly Magellan Awards, Winning Multiple Design Awards

PARSIPPANY, NJ , September 27, 2010 - Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today announced that is has been awarded multiple Travel Weekly Magellan Awards for its superior website designs.  Travel Weekly Magellan Awards were presented for Lodging Interactive’s website design for the Hotel and Resort Overall Mid-scale categories.

The Travel Weekly Magellan Awards honors a broad range of industry segments including Hotel and Resorts, Travel Destinations, Online Travel Services, Airlines and Airports, Travel Agents and Agencies, Tour Operators and Car Rental Companies. 

“Travel Weekly Magellan Awards represents the best in travel and salutes the outstanding travel professionals behind it all,” stated Mr. DJ Vallauri, Lodging Interactive’s Founder & President. “We are grateful to have been bestowed multiple awards of excellence for ourselves and our clients.”

View award winning websites:

 

http://www.HomewoodSuitesChicago.com

 

http://www.thewilshiregrandhotel.com/

 

Lodging Interactive is proud to add its Travel Weekly Magellan Awards to the Interactive Media Awards it previously won earlier in 2010.

Lodging Interactive Wins Top Honors at 2010 Interactive Media Awards Winning Multiple Design Awards

Lodging Interactive, a leading Internet Marketing Agency exclusively servicing the hospitality industry, today announced that is has been awarded multiple awards of Outstanding Achievement in Website Development by the Interactive Media Awards for its work on the Homewood Suites Chicago and Flatotel New York City websites.  The honor recognizes that both design and development projects met and surpassed the basic standards of excellence that comprise the web's most professional work.  Both websites were honored specifically for excellence in the Hotel/Resort category.

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